![]() ![]() Reorienting the computer or wireless device may help as well. If indoors, move closer to a window or exterior wall, or move to a higher level.Possible causes for this error include the following: Try connecting the device to another slot (or port).Close Sprint SmartView, reinsert the device, and launch Sprint SmartView again.Problem with PC Card Slot, ExpressCard slot, or USB port.Wireless device is defective or broken.There was a hardware failure in the device. This instructs your device to update its provisioning information so that it may properly use Sprint data services. Select Update Data Profile IOTA from the Tools menu.Reorienting the computer or wireless device may help as well.Īccess was denied because the supplied user name, password, or both is invalid on the domain. If indoors, move closer to a window or exterior wall or move to a higher level.This instructs your device to update its provisioning Information so that it may properly use Sprint data services. If indoors, move closer to a window, exterior wall, or a higher level.Uninstall any other wireless device connection management software installed on the computer.Examples of common applications that can cause this type of problem include: PalmSource Hotsync, Microsoft ActiveSync, and Blackberry Desktop Manager. Shut down all FAX and PDA software and launch Sprint SmartView again.Another application such as a fax program or PDA device software is attempting to use the port.There is a problem with some of the drivers installed for the wireless device.The device is already in use or is not configured properly. Re-orienting the computer or wireless device may help as well. If indoors, move closer to a window, exterior wall or move to a higher level.Call was dropped due to network congestion.The connection was terminated by the remote computer before it could be completed. Remove the device and reinsert it into the computer.Wait 30 seconds, and then try to connect again.Attempting to reconnect before your device has finished disconnecting from a previous call.This instructs your device to update its provisioning information so that it can properly use Sprint data services.Ī connection to the remote computer could not be established, so the port used for this connection was closed. Your Sprint Mobile Broadband device account credentials may have changed. Your Sprint user name or password may be incorrect. Contact Sprint Customer Service to ensure that there are no problems with the account.See page 5 for a tutorial on the Activation Wizard. This instructs your device to update its provisioning information so that it canproperly use Sprint data services. ![]() Sprint Mobile Broadband device is no longer provisioned for service.Sprint Mobile Broadband device account credentials have changed.Your Sprint user name, password, or both may be incorrect. If the steps below do not resolve the issue, or your error is not listed below, please contact Sprint Customer Service at 1-86 ( or 727 ) for assistance. While using the Sprint SmartView software you may encounter the following errors. ![]()
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